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Our mission is to help you reach your personal best! We're confident that you will be conquering your rides in no time. But if you're not 100% satisfied, we have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it and undamaged. To start a return, simply contact us at hello@getaerow.com with your receipt or order number. If your return is accepted, we will provide instructions on how and where to send your package. You will be responsible for paying for your own shipping costs for returning your item. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund.
You can always contact us for any return question at hello@getaerow.com.
